Terms & Conditions for Anstey Mills Cottages
5th February 2021
When we were allowed to have visitors last year, they were happy with the accommodation and our new safety protocol.
Going forward we offer flexibility for bookings and cancellations up to the 1st June 2021 (Bookings for later dates revert to our usual booking conditions) as well as a price freeze - our 2021 prices are being held at 2020 rates.
We are monitoring and adhering to the guidelines issued by the Public Health regarding coronavirus.
The health of our staff and visitors is our main priority. To help understand our best practices, these are a few of the precautionary measures we are following:
– Self-service check-in (key safe box with number lock) allows for contactless arrival procedures.
– In addition to the existing cleaning products available to guests, we are also supplying hand sanitiser, disinfectant cleaning solutions and sanitising wipes.
– We are introducing a 3-day break between bookings to secure the safety of our staff and guests until the end of May 2021. From then on bookings can be back to back with extra cleaning time (guest arriving after 5 pm and departing before 9.30 am), This allows for extra hygiene practices and thorough cleaning.
I am writing this while the first signs of spring are visible at East Liscombe Farm, with some rain and even a few flakes of snow expected but as well bright sunlight - the birds are getting busy, sheep in the fields around our farm can be heard at times if they are not in winter quarters like the cattle… Having had the cottages empty for some time this last year has been sad, but with your support and co-operation we will keep going and our motto “Away from it all” seems to just hit the right note to those of you who will long for peace and tranquillity within beautiful countryside. We invite you to come and secure your stay on Exmoor.
1. Bookings cannot be accepted by anyone below the age of 18 years, nor for a party of people where the majority of members are under 18 years (except families).
⚠︎ You and all members of your party are deemed free from any signs of Covid-19 nor suspect such when you arrive.
Bookings may be made online, by telephone or email and confirmed by the booking form (signed and returned).
2. We don't expect payment until two weeks before arrival for any bookings up to the 1st of June. For any bookings for a later date, we take a non-refundable deposit of 20%. The balance is due 6 weeks before the date of arrival. Payments may be made by cheque, bank transfer debit/credit card.
Please make cheques payable to Doris Braukmann-Pugsley or ring to pay by credit/debit_card or :
For BACS use:
In addition for foreign transfers, in Euros or GB
Bank account 04819470
Sort code 523042
Account name Doris Braukmann-Pugsley
Reference your name
IBAN: GB16 REVO 00996901 0518 34
3. We reserve the right to cancel the holiday depending on changing situations or if either side is suspected to feel ill.
4. Cancellation by you
⚠︎In the event of a re-occurrence of a lockdown, we promise to follow Government advice and offer you to either postpone or cancel without charge.
5. Cancellation by us
If we cancel your holiday we would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for the holiday. We will not be liable for any consequential loss you may suffer or to pay any compensation to you.
6. Arrival and Departure
WARNING: Devon's B-roads are frequently narrow, often one track with passing places, like our un-metalled farm lane. This should not be a problem as oncoming traffic is rare and generally very helpful. Most locals are in reverse gear before you notice!
From the continent: Be aware that ID-cards/Passports are required as well for children (Photo ID!)
The earliest time of arrival is 5 pm and the latest time for departure is 9.30 am (cottage left clean and tidy).
We may not be able to accommodate you if you arrive earlier than the agreed time, as we will be busy preparing your rooms. You are responsible to pay on departure for any additional services you may have used during your stay.
⚠︎Day of arrival
Your holiday accommodation will be cleaned, sanitised and disinfected ready for your arrival and you will notice the hand sanitiser at the front entrance, this is for you and all your party to use each time you enter your property. Arrival is from 5 pm and you will find the key in the door (unlocked). You can park outside the Cottage to unload and then leave the car in the courtyard.
⚠︎Day of departure
The departure time for all our properties is 9.30 am.
On the morning of your departure can you please put all your bedding and towels in the linen bags provided and leave inside the entrance door and please leave a window open in every room, weather permitting.
⚠︎ During your stay
All communication will be at a distance, you might want to ring or video call us and only in emergencies will we enter the cottage. However, I am happy to see you at the door - socially distancing of cause. My door is the one with the lion knocker.
We ask that you please respect other guests by keeping your party to your designated area. The bike storage and dryer room is not available, except by prior consent. The field footpaths are all open to enjoy. If possible touch gates only with gloves.
⚠︎⚠︎⚠︎ If any of your party show any symptoms of Covid-19 during your stay ⚠︎⚠︎⚠︎
Guests showing signs of C-19 whilst staying Anstey Mills Cottages are required to inform us immediately and to go for a test at the nearest test centre. The result of this test must be shown to us. If positive then the guest must immediately leave if this is reasonably possible. If for any reason that it is not, and self-isolation is required to take place at Anstey Mills Cottages then all fees for all bookings affected by this self-isolation will be borne by the guest.
7. Damage, Loss and Nuisance
a) That the supervision of children, babies, pets and any adults requiring care remains your responsibility at all times.
b) To be responsible for leaving the accommodation in good order and clean condition, otherwise, an extra cleaning charge will be levied at a rate of £40 for the Thatched Cottage and £50 for Anstey Mills Cottage and East Liscombe Cottage.
c) To pay for any extra baskets of logs (£3,- first basket FOC) and any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as and when they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £20 if you did not report this.
d) Not to cause nuisance or annoyance to occupants of nearby properties.
e) To allow reasonable access to the property by the Owner if it is deemed necessary, and without notice in an emergency.
f) Not to allow the property to be occupied by more than the maximum number of persons or pets agreed in writing (booking form confirmed by us).
g) To take all due care in the cottages and surrounding land and to be responsible for your own safety at all times.
h) Pets are permitted under the express conditions that they are not permitted into the bedrooms or on furniture.
i) Pets must not be left in the cottage unattended.
j) Pets excrement must be picked up (scoops and special bags provided) and placed in the labelled black bin.
If in our opinion any person is not suitable to continue their occupation of the property because of breach of booking conditions, unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and we may repossess the property immediately. You will remain liable for the whole cost of hire and no refund shall be due.
Any complaints should be made immediately or as soon as reasonably possible to us or our representative in order to give us a chance to rectify the situation. In every case, the complaint must be notified before departure. It is specifically agreed by you that failure to notify a complaint immediately or as soon as possible or at all before departure will entitle us to refuse to entertain the complaint, irrespective of its merits.
The construction, validity and performance of this Agreement are governed by the law of England and the parties agree to submit to the jurisdiction of the English Courts.
The Hirer agrees that the contract with the Owner is made at the Owners premises and that any proceedings shall be conducted in the County Court nearest to the Owner.
The person who makes the booking (the Tenant or Hirer) will be responsible for all people staying and should ensure that they are all aware of the booking conditions. ⚠︎ Particularly take note of the new protocol due to Covid-19, please.
We do not accept any liability for the death or injury sustained by or occasioned to any person staying at the cottage or guests of people staying at the cottages unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Tenants shall take all reasonable steps to secure and safeguard their property including motor vehicles and their contents. We shall not be liable for loss or damage, direct or indirect, to tenants' property including motor vehicles and their contents during the tenancy unless caused by the negligence of the proprietors. We reserve the right to terminate the tenancy if the terms of the tenancy agreement are not kept or for any other good and sufficient reason. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
Any data collected during the course of this booking will be stored on our computer(s). With your permission, we may from time to time contact you about promotions and offers. We will not share your details with any third party. Please write to us should you not want us to contact you.
11. The information provided in brochures and on websites is believed to be true and accurate as at the time of going to press and all reasonable efforts have been made to ensure that descriptions given to you in relation to a particular property are accurate. In any event, you acknowledge that minor differences may arise between the photographs, illustrations and descriptions of a particular property appearing in the brochure or website and the actual property which are intended to give general guidance and do not form part of the agreement between you and us. The Owner also reserves the right to alter, substitute or withdraw any service facility or amenity if necessary.
A warm welcome awaits you at Anstey Mills Cottages!